ITIL Assessment

What are the deliverables for one week ITIL Assessment? And how long does it take to complete a typical assessment.

My take is: A Matrix Assessment Report that will assess People, Process and Tools for each discipline under assessment.

=Maturity Score
=Score for each process assessed based upon maturity level
=Risk & Implication Report
=Recommendations

Time wise I would say it is an open ended question, one can do two to three disciplines in a week, i.e., Incident, Problem, Change, Service Management or others but in case of V3 Strategy, Design, Transition, Operation and Continous Service Improvement may take one week each.


With The Complete ITIL V3 Readiness Assessments, you can put any or all of the assessments to work in your company:

• Service Management strategy and value planning
• Linking business plans and directions to IT service strategy
• Planning and implementing service strategy

• Service design objectives and elements
• Selecting the service design model
• Cost model
• Benefit/risk analysis
• Implementing service design
• Measurement and control

• Managing organizational and cultural change
• Knowledge management
• Service knowledge management system
• Methods, practices and tools
• Measurement and control
• Companion best practices

• Application Management
• Change Management
• Operations Management
• Control processes and functions
• Scaleable practices
• Measurement and control

• Business and technology drivers for improvement
• Justification
• Business, financial and organizational improvements
• Methods, practices and tools
• Companion best practices

How to Manage IT Organization

How to Manage IT Organization
How do you steer your company’s IT organization to deliver high return on their investment.

Everyone realizes the importance of having a motivated, energetic quality work force but when they don’t understand the process they won’t be able to deliver to their full potential. Process, People, and Technology are the major determinants of product, cost, schedule and stakeholders satisfaction.

Three most common challenges faced by IT organization are;
* They know they are delivering the best value but no one recognizes their contribution
* They know all services are delivering best value but when it comes to integration with other services or applications they don’t connect well
* They know something is wrong but cannot pin point where is the organization hurting

How can Statêra help?
Statêra’s Business consulting services has exceptional track record and a proven methodology in improving company’s efficiency, service quality and customer satisfaction levels.

Business & IT Analysis
Workshops or Discovery engagement to enhance governance of a business's process environment to improve agility and operational performance. Define key metrics required to deliver best value to the organization.

ITIL
Help define and develop the baselines and benchmarks against which your IT organization performance can be measured and when you see deviations, it provides focal point what needs to change or exploited.

Project Management
We know the typical tasks, time required, resource skill needed for this type of project and associated project costs. Our experienced project managers will keep you on time and within budget.

Knowledge Management
Quickly and efficiently gather information about your company’s data and records. We help you convert data and information to a knowledge so others can benefit
CMMI
Show you where do you scale on the maturity model and what steps are needed to improve your levels.

Risk Management
Managing risk starts by identifying risk, knowing threats vs. opportunities. Minimizing the threats and exploiting the opportunities.

SOX
No matter what size is your company, you must abide by SOX guidelines to show your stakeholders that company has taken all necessary steps to minimize any objections by finance or IT auditors.

www.statera.com 972-560-1500

ITILSME@Gmail.com

FREE IT Optimization Brownbag session in Dallas

Do you need a FREE brownbag session in any of these areas:

• ITIL Best Business Practices


• Optmizing your Service Desk


• Change Policy that really works


• Developing the right metrics for yor IT organization


• Control Bojectives for IT Organization (COBIT)


• Sarbanes Oxley - How does it apply to you


• ISO 20000


• CMMI


• How does these all fit: ITIL, COBIT, SOX, CMMI, COSO, Prject Management, Business Analysis, Six Sugma, QA, ISO 9000, 27000, 20000, 17799, and Optmizing your IT organization

Please contact Statera Dallas office: http://www.statera.com/ or 972-560-1500

FREE Brownbag in Dallas

Do you need a FREE brownbag session in any of these areas:

• ITIL Best Business Practices
• Optmizing your Service Desk
• Change Policy that really works
• Developing the right metrics for yor IT organization
• Control Bojectives for IT Organization (COBIT)
• Sarbanes Oxley - How does it apply to you
• ISO 20000
• CMMI
• How does these all fit: ITIL, COBIT, SOX, CMMI, COSO, Prject Management, Business Analysis, Six Sugma, QA, ISO 9000, 27000, 20000, 17799, and Optmizing your IT organization

Please contact Statera Dallas office: www.Statera.com or 972-560-1500