ITIL Assessment

What are the deliverables for one week ITIL Assessment? And how long does it take to complete a typical assessment.

My take is: A Matrix Assessment Report that will assess People, Process and Tools for each discipline under assessment.

=Maturity Score
=Score for each process assessed based upon maturity level
=Risk & Implication Report
=Recommendations

Time wise I would say it is an open ended question, one can do two to three disciplines in a week, i.e., Incident, Problem, Change, Service Management or others but in case of V3 Strategy, Design, Transition, Operation and Continous Service Improvement may take one week each.


With The Complete ITIL V3 Readiness Assessments, you can put any or all of the assessments to work in your company:

• Service Management strategy and value planning
• Linking business plans and directions to IT service strategy
• Planning and implementing service strategy

• Service design objectives and elements
• Selecting the service design model
• Cost model
• Benefit/risk analysis
• Implementing service design
• Measurement and control

• Managing organizational and cultural change
• Knowledge management
• Service knowledge management system
• Methods, practices and tools
• Measurement and control
• Companion best practices

• Application Management
• Change Management
• Operations Management
• Control processes and functions
• Scaleable practices
• Measurement and control

• Business and technology drivers for improvement
• Justification
• Business, financial and organizational improvements
• Methods, practices and tools
• Companion best practices