- Having no clear vision or strategy for IT (or its services)
- Accountability is subjective than objective (tangible)
- Select tools first and later expect it to deliver to their expectations
- Business doesn't know what IT cost drivers are
- No processes are defined and documented to establish well defined metrics (KGIs and KPIs), therfore can not measure achievements
- Resources are not planned to meet demand
- Can't allocate cost per use for each service to justify service offerings
- Ensuring business and IT are aligned
- Trying to cut cost without knowing Total Cost of Ownership (TCO) or ROI on each investment.
- Identification and implementation of key controls, so when their is any variance right flags are arised so as to adopt corrective actions
If you see these indicators in your organization, it is time to seek professional help, there are many companies who specialize in ITIL, itSMF, COBIT, SIX Sigma and other disciplines that can bring about positive change into your organization.
You may contact author of this blog with your comments or specific requirements.
You certainly hit on the most common mistakes IT makes. Probably at a more strategic level, I would add that IT does not do a good job of creating formal, focus and documented processes to look at the risks related to the business of IT. Identifying, assessing and managing risks is one of the most critical core competencies of any enterprise today. IT management should recognize that and work with senior management to establish governance processes that ensure proper risk management.
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